How to Win Friends and Influence People

Carnegie’s 6 Keys to Success

Become genuinely interested in other people.

Smile. It is possible to smile in your writing and be positive and cheery versus bland and boring.

Remember that a person’s name is, to that person, the sweetest and most important sound in any language.

Be a good listener. Encourage others to talk about themselves. Ask questions.

Talk in terms of the other person’s interest. Find the pain, offer to help.

Make the other person feel important — and do it sincerely. Things like: “Congratulations on a win,” “sorry to hear about the loss,” and “happy to be on the team” always work well.


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