Tag: Thomas Cook
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Thomas Cook Airlines Call Centre is a joke!
Thomas Cook Airlines call centre is a joke! We need to speak to someone at Thomas Cook about a medical request for a customer and we have been trying for several days to get through. Every time we call we spend several minutes pressing numbers to get through to the correct department only to be…
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What went wrong at Thomas Cook ?
Thomas Cook, Europe’s second largest tour operator, has hit hard times and it needs to ask its banks for a loan to help it through the next few months. Winter is traditionally a time when cash flow for travel companies is at its lowest. There is no doubt that the bad economic uncertainty in the…
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Do Brits complain Enough ?
Us Brits have a reputation for queueing and being polite and reserved. Well, maybe I meant to say we used to be like that ! Complaining is always a good idea as in theory it should improve the customer service offered by those companies who receive the complaint. In the past we used to put…