Thomas Cook Airlines Call Centre is a joke!

Thomas Cook Airlines call centre is a joke!

We need to speak to someone at Thomas Cook about a medical request for a customer and we have been trying for several days to get through. Every time we call we spend several minutes pressing numbers to get through to the correct department only to be told that Thomas Cook are experiencing a high volume of calls and to call back later.

We called back later. In fact we called them many times over several days and got the same message.

So, we decided to call Thomas Cook as early as possible to try and be first in the queue, if there was one! We called at 08.30am and again pressed several numbers for the department we wanted. Again we were told that Thomas Cook is experiencing high call volumes. Eventually, when we got to the department we wanted a recorded voice said “sorry our office is closed and open at 09.00am”.

Thomas Cook needs to sort this out. How can they be experiencing a high volume of calls when they are closed!

Come on Thomas Cook…you can do better surely !

2 comments

  1. I agree, we have been trying for weeks to book our seats on line (for travel in May 2012). The on-line system does not work and the messsages they give out are wrong. You can never get to speak to anyone on their 0844 telephone numbers and the on-line help chat is a joke.

    WE will NEVER book THomas Cook again – no wonder they are in trouble

    1. Thomas Cook seem to be relying on their on-line chat facility. I was number 17 in the chat queue and it took 45 minutes to get to chat to someone. They only seem to have one person dealing with online chats!

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